FAQs

The Singapore Tourist Pass is an all-day pass that offers tourists unlimited travel on Singapore’s public transport system which includes the MRT, LRT and basic bus services. This excludes rides on premium services such as Sentosa Express, RWS8, express buses as well as other premium and niche bus services. The Pass is brought to you by EZ-Link Pte Ltd, the largest CEPAS issuer in Singapore.

The Singapore Tourist Pass is a credit-sized card. A sample of the card design is shown below.

Front and back of the Singapore Tourist Pass

The Singapore Tourist Pass comes in 3 options – 1-Day, 2-Day or 3-Day Pass. *Each pass is subjected to a $10 rental deposit which will be refunded if you return the card within 5 days after the day of purchase. *The duration and validity of the pass is based on the operating hours of the basic public transport system, 1-day coverage of the pass begins from your 1^st usage of the pass to the end of the public transport service for that day. *Usage of 2-day or 3-day card must be on consecutive days. *Unlimited travel is only applicable for public bus and train services. The pass excludes rides on premium services such as Sentosa Express, RWS8, express buses as well as other premium and niche bus services. *The duration and validity of the pass is based on the operating hours of the basic public transport service. Service and coverage of the pass typically ends at midnight for bus services and MRT services. You may refer to the TransitLink website for the latest timings of bus and train services.

No, there are currently no package deals for families.

No, there are currently no concessionary rates for the Singapore Tourist Pass.

This is dependent on your usage of the pass. Bus fares typically range from S$0.73 to S$1.66, while MRT fares range from S$0.83 to S$1.95, for a single trip journey when paying with an ez-link card. With the Singapore Tourist Pass, you do not have to worry about insufficient monies for your transport needs while you enjoy the sights & sounds of Singapore!

Both tourists and locals can purchase the Singapore Tourist Pass. It is for sale at selected TransitLink Ticket Offices located at MRT Stations and the Singapore Tourist Pass Kiosks.

The duration and validity of the pass is based on the operating hours of the basic public transport system, 1-day coverage of the pass begins from your 1^st usage of the pass to the end of the public transport service for that day. Usage of 2-day or 3-day card must be on consecutive days. Unlimited travel is only applicable for public bus and train services. The pass excludes rides on premium services such as Sentosa Express, RWS8, express buses as well as other premium and niche bus services. You may refer to the TransitLink website for the latest timings of bus and train services.

No. The Singapore Tourist Pass only comes with the type of pass which you have purchased. However, you may choose to top up your pass at any EZ-Link’s top-up points to use at EZ-Link’s retail merchants. The list of merchants can be found here.

A robust system is in place to ensure that no monies are deducted from your Singapore Tourist Pass as long as your pass remains valid. Should you suspect that monies may have been deducted from your EZ-Link purse, you can approach any TransitLink Ticket Office at selected MRT stations for assistance.

When your pass expires, it reverts to a normal ez-link adult card. You may choose to top up the card via EZ-Link’s top-up channels found here and continue using the card for transport, and retail purchases at any of EZ-Link’s merchant acceptance points. You can also keep the card as a souvenir and use it as a normal EZ-Link card the next time you return to Singapore!

When an expired pass is tapped on the reader, a red light will flash with multiple beeps from the reader, signalling insufficient funds. You can pay for your fare with cash if you are on a bus. If you are at the MRT station, you can proceed to the TransitLink Ticket Office, if any, or the General Ticketing Machine to top up your card.

You can refund the pass at ANY TransitLink Ticket Offices. To locate all TransitLink Ticket Offices, please click here. Please note that pass cannot be refunded at the Singapore Tourist Pass Kiosk.

No, you will only be able to get a refund of the rental deposit within five days from the day of purchase.

The five-day window period to refund your pass begins from the day you purchase your pass. For example, if you buy your 3-Day Pass on a Monday, you will have to return your card for refund by Saturday, should you wish to get your rental deposit back.

Please note that the pass value is non-refundable, and only the $10 rental deposit will be refunded.

No, you will not be able to get a refund for both the rental deposit and remaining value in your pass after you leave Singapore.

Sure, you may choose to keep the pass after your stay in Singapore. Please note that the $10 rental deposit will be forfeited.

When the unlimited pass expires, you may choose to top it up via EZ-Link’s top-up channels to carry on using it for transport and retail purchases at any EZ-Link’s merchant acceptance points. You can also keep it as a souvenir! To find out the expiry date of the EZ-Link, please proceed to the General Ticketing Machine in MRT premises.

You can call the EZ-Link hotline at 6496 8300. Operating hours are 8.00 am to 6.00 pm daily, except public holidays. Alternatively, you may email your enquiries or feedback to customerservice@ezlink.com.sg.