常见问题解答

Singapore Tourist Pass是一种全天乘车卡，可让游客无限次使用新加坡的公共交通系统，包括MRT、LRT和基本公交服务。不包括圣淘沙快捷、RWS8专线、特快等高级交通服务。 该通行卡由EZ-Link Pte Ltd发行，该公司是新加坡最大的CEPAS（Specification for Contactless e-Purse Application，免接触式电子钱包应用标准）发行商。

新的 SimplyGo 新加坡游客通行卡 (STP)准证将从 2024 年 3 月起逐步推出。请随时关注我们的网站，了解更多更新信息。

Singapore Tourist Pass有三种，分别是一日通行卡、两日通行卡或三日通行卡。 *每张通行卡均须另外缴交$10押金，如果您在购买后的5天内退卡，将全额退还押金。 *STP一日卡的有效期从您当天第一次使用通行卡开始，到同一天的晚上11点59分为止。 *两日或三日通行卡必须在连续天数内使用。 *无限次搭乘仅限于公交和列车服务。通行卡不适用于圣淘沙快捷、RWS8专线、特快等高级交通服务。 *你可以在这里参考巴士和火车服务的最新时间.

没有，目前没有提供家庭优惠套餐。

没有，目前Singapore Tourist Pass没有为儿童和老人提供优惠价格。

这取决于您如何使用通行卡。若使用ez-link卡，那么公交单程车票价通常介于S$0.73到S$1.66，而地铁单程票价通常介于S$0.83到S$1.95。 而使用Singapore Tourist Pass，您无需担心车卡余额不足的问题，可以轻松畅游新加坡全岛，安心体验本地风土人情！

Both tourists and locals can purchase the Singapore Tourist Pass. It is for sale at selected SimplyGo Ticket Offices located at MRT Stations and the Singapore Tourist Pass Kiosks.

The duration and validity of the pass is based on the operating hours of the basic public transport system, 1-day coverage of the pass begins from your 1^st usage of the pass to the end of the public transport service for that day. Usage of 2-day or 3-day card must be on consecutive days. Unlimited travel is only applicable for public bus and train services. The pass excludes rides on premium services such as Sentosa Express, RWS8, express buses as well as other premium and niche bus services. You may refer here for the latest timings of bus and train services.

No. The Singapore Tourist Pass only comes with the type of pass which you have purchased. However, you may choose to top up your pass at any EZ-Link’s top-up points to use at EZ-Link’s retail merchants. The list of merchants can be found here.

A robust system is in place to ensure that no monies are deducted from your Singapore Tourist Pass as long as your pass remains valid. Should you suspect that monies may have been deducted from your EZ-Link purse, you can approach any SimplyGo Ticket Office at selected MRT stations for assistance.

When your pass expires, it reverts to a normal ez-link adult card. You may choose to top up the card via EZ-Link’s top-up channels found here and continue using the card for transport, and retail purchases at any of EZ-Link’s merchant acceptance points. You can also keep the card as a souvenir and use it as a normal EZ-Link card the next time you return to Singapore!

When an expired pass is tapped on the reader, a red light will flash with multiple beeps from the reader, signalling insufficient funds. You can pay for your fare with cash if you are on a bus. If you are at the MRT station, you can proceed to the SimplyGo Ticket Office, if any, or the General Ticketing Machine to top up your card.

You can refund the pass at ANY SimplyGo Ticket Office. To locate all SimplyGo Ticket Offices, please click here. Please note that pass cannot be refunded at the Singapore Tourist Pass Kiosk.

No, you will only be able to get a refund of the rental deposit within five days from the day of purchase.

The five-day window period to refund your pass begins from the day you purchase your pass. For example, if you buy your 3-Day Pass on a Monday, you will have to return your card for refund by Saturday, should you wish to get your rental deposit back.

Please note that the pass value is non-refundable, and only the $10 rental deposit will be refunded.

No, you will not be able to get a refund for both the rental deposit and remaining value in your pass after you leave Singapore.

Sure, you may choose to keep the pass after your stay in Singapore. Please note that the $10 rental deposit will be forfeited.

When the unlimited pass expires, you may choose to top it up via EZ-Link’s top-up channels to carry on using it for transport and retail purchases at any EZ-Link’s merchant acceptance points. You can also keep it as a souvenir! To find out the expiry date of the EZ-Link, please proceed to the General Ticketing Machine in MRT premises.

You can call the EZ-Link hotline at 6496 8300. Operating hours are 8.00 am to 6.00 pm daily, except public holidays. Alternatively, you may email your enquiries or feedback to customerservice@ezlink.com.sg.

You can still make a purchase at the Singapore Tourist Pass kiosks found at Changi Airport MRT Station Terminal 2, Terminal 3 and Orchard MRT Station.