新加坡旅游卡 (SGTP) - The Singapore Tourist Pass

新加坡旅游卡 (SGTP)

1. What is the SG Tourist Pass?: The SG Tourist Pass is a pass that offers tourists unlimited travel on Singapore’s public transport system which includes the MRT, LRT and basic bus services. This excludes rides on premium services such as Sentosa Express, RWS8, express buses as well as other premium and niche bus services. The Pass is brought to you by EZ-Link Pte Ltd in partnership with the Singapore Tourism Board. Currently, SG Tourist Pass is only available in 3 day pass option and does not require a rental deposit.
2. How does the SG Tourist Pass look like?: The SG Tourist Pass is a credit-sized card identified by the following logo.

SG Tourist Pass Logo

A sample of the card is shown below.
3. How much is the SG Tourist Pass?: The 3-day SG Tourist Pass is retailing at $25*. *The coverage of the STP pass begins from your 1st usage and valid till 11:59pm of the 3^rd day. *Usage 3-day card must be on consecutive days. *Unlimited travel is only applicable for public bus and train services. The pass excludes rides on premium services such as Sentosa Express, RWS8, express buses as well as other premium and niche bus services.
4. Are there any package deals for families buying the SG Tourist Pass?: No, there are currently no package deals for families.
5. Are there any concessionary rates for children and senior citizens?: No, there are currently no concessionary rates for the SG Tourist Pass.
6. How much can I save by using the SG Tourist Pass?: This is dependent on your usage of the pass. Bus fares typically range from S$0.73 to S$1.66, while MRT fares range from S$0.83 to S$1.95, for a single trip journey when paying with an ez-link card. With the SG Tourist Pass, you do not have to worry about insufficient monies for your transport needs while you enjoy the sights & sounds of Singapore!
7. What are the differences between the SG Tourist Pass and Singapore Tourist Pass?: You may refer to our Type of Passes table here.
8. Who is eligible to purchase the SG Tourist Pass? How do I purchase a SG Tourist Pass?: Both tourists and locals can purchase the SG Tourist Pass. It is for sale at selected Cheers convenience store. You may view the full list here: https://thesingaporetouristpass.com.sg/where-to-buy/
9. What is the validity period of the SG Tourist Pass?: A 3-day coverage of the STP pass begins from your 1st usage till 11:59pm of the 3^rd day. For example, if you have purchased a 3-day pass and started using it at 3.00pm on Monday, the pass will be valid till 11.59pm on Wednesday. Unlimited travel is only applicable for public bus and train services. The pass excludes rides on premium services such as Sentosa Express, RWS8, express buses as well as other premium and niche bus services. You may refer to the website for the latest timings of bus and train services.
10. Is there any value in the SG Tourist Pass upon purchase?: No. The SG Tourist Pass only comes with the type of pass which you have purchased. However, you may choose to top up your pass at any EZ-Link’s top-up points to use at premium services such as Sentosa Monorail or EZ-Link’s retail merchants. The list of merchants can be found here.
11. My SG Tourist Pass is still valid when I topped up value to the ez-link purse of the card. How can I ensure that monies are not being deducted from the ez-link purse instead of my SG Tourist Pass for my travel?: A robust system is in place to ensure that no monies are deducted from your SG Tourist Pass as long as your pass remains valid. Should you suspect that monies may have been deducted from your ez-link purse, you can approach any TransitLink Ticket Office at selected MRT stations for assistance.
12. What happens when my SG Tourist Pass expire?: When your pass expires, it reverts to a top-up-as-you-go ez-link adult card. You may choose to top up the card via EZ-Link’s top-up channels found here and continue using the card for transport, and retail purchases at any of EZ-Link’s merchant acceptance points. You can also keep the card as a souvenir and use it as a top-up-as-you-go ez-link card the next time you return to Singapore!
13. What will happen when I tap an expired SG Tourist Pass on the bus or train gantry reader?: When an expired pass is tapped on the reader, a red light will flash with multiple beeps from the reader, signalling insufficient funds. You can pay for your fare with cash if you are on a bus. If you are at the MRT station, you can proceed to the TransitLink Ticket Office, if any, or the General Ticketing Machine to top up your card.
14. Is the SG Tourist Pass refundable?: It is a non-refundable pass as it does not require a rental deposit.
15. Can I get a full refund of the SG Tourist Pass, including the pass value, if I have not utilised the card within the refund period?: Please note that the pass value is non-refundable.
16. Can I get a refund of the remaining value in my SG Tourist Pass after I leave Singapore?: No, you will not be able to get a refund for the remaining value in the pass after you leave Singapore.
17. Can I keep the SG Tourist Pass as a souvenir?: Sure, you may choose to keep the pass after your stay in Singapore.
18. My card cannot be tapped at gantry reader but has not expired nor activated. Who can I approach?: Kindly note that the SG Tourist Pass is only applicable for public bus and train services. The pass excludes rides on premium services such as Sentosa Express, RWS8, express buses as well as other premium and niche bus services. If you’re unable to use the card to board Singapore’s basic public transport, you may return to the Cheers outlet where you purchased the card along with your proof of purchase, to seek for a replacement.
19. What happens when the unlimited pass expires?: When the unlimited pass expires, you may choose to top it up via EZ-Link’s top-up channels to carry on using it for transport and retail purchases at any EZ-Link’s merchant acceptance points. You can also keep it as a souvenir! To find out the expiry date of the EZ-Link, please proceed to the General Ticketing Machine in MRT premises.
20. Is there a number that I can call for enquiries or feedback relating to the SG Tourist Pass?Is there a number that I can call for enquiries or feedback relating to the SG Tourist Pass?: You can call the EZ-Link hotline at 6496 8300. Operating hours are 8.00 am to 6.00 pm daily, except public holidays. Alternatively, you may email your enquiries or feedback to customerservice@ezlink.com.sg.

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