常见问题解答

The SG Tourist Pass is a pass that offers tourists unlimited travel on Singapore’s public transport system which includes the MRT, LRT and basic bus services. This excludes rides on premium services such as Sentosa Express, RWS8, express buses as well as other premium and niche bus services. The Pass is brought to you by EZ-Link Pte Ltd in partnership with the Singapore Tourism Board. Currently, SG Tourist Pass is only available in 3 day pass option and does not require a rental deposit.

The 3-day SG Tourist Pass is retailing at $29*. *1-day coverage of the pass is based on the operating hours of our basic public transport service of the day, which typically ends at midnight. *Usage of 3-day pass must be on consecutive days. *Unlimited travel is only applicable for public bus and train services. The pass excludes rides on premium services such as Sentosa Express, RWS8, express buses as well as other premium and niche bus services. *The duration and validity of the pass is based on the operating hours of the basic public transport service. Service and coverage of the pass typically ends at midnight for bus services and MRT services. You may refer here for the latest timings of bus and train services.

No, there are currently no package deals for families.

No, there are currently no concessionary rates for the SG Tourist Pass.

This is dependent on your usage of the pass. Bus fares typically range from S$0.73 to S$1.66, while MRT fares range from S$0.83 to S$1.95, for a single trip journey when paying with an ez-link card. With the SG Tourist Pass, you do not have to worry about insufficient monies for your transport needs while you enjoy the sights & sounds of Singapore!

You may refer to our Type of Passes table here.

Both tourists and locals can purchase the SG Tourist Pass. It is for sale at selected Cheers convenience store. You may view the full list here: https://thesingaporetouristpass.com.sg/where-to-buy/

The duration and validity of this 3-day pass is based on the operating hours of the basic public transport service that lasts for 3 days from the day you started using it. Service and coverage of the pass typically ends at midnight for bus services and MRT services. For example, if you have started using the 3-day pass on Monday at 3.00pm, your pass will be valid through the end of the operating hours of the basic public transport service on Wednesday, which is around midnight of Thursday. Usage of a 3-day pass must be on consecutive days. Unlimited travel is only applicable for public bus and train services. The pass excludes rides on premium services such as Sentosa Express, RWS8, express buses as well as other premium and niche bus services. You may refer to the website for the latest timings of bus and train services.

No. The SG Tourist Pass only comes with the type of pass which you have purchased. However, you may choose to top up your pass at any EZ-Link’s top-up points to use at premium services such as Sentosa Monorail or EZ-Link’s retail merchants. The list of merchants can be found here.

A robust system is in place to ensure that no monies are deducted from your SG Tourist Pass as long as your pass remains valid. Should you suspect that monies may have been deducted from your ez-link purse, you can approach any SimplyGo Ticket Office at selected MRT stations for assistance.

When your pass expires, it reverts to a top-up-as-you-go ez-link adult card. You may choose to top up the card via EZ-Link’s top-up channels found here and continue using the card for transport, and retail purchases at any of EZ-Link’s merchant acceptance points. You can also keep the card as a souvenir and use it as a top-up-as-you-go ez-link card the next time you return to Singapore!

When an expired pass is tapped on the reader, a red light will flash with multiple beeps from the reader, signalling insufficient funds. You can pay for your fare with cash if you are on a bus. If you are at the MRT station, you can proceed to the SimplyGo Ticket Office, if any, or the Assisted Service Kiosk and Top-Up Kiosk to top up your card.

It is a non-refundable pass as it does not require a rental deposit.

Please note that the pass value is non-refundable.

No, you will not be able to get a refund for the remaining value in the pass after you leave Singapore.

Sure, you may choose to keep the pass after your stay in Singapore.

Kindly note that the SG Tourist Pass is only applicable for public bus and train services. The pass excludes rides on premium services such as Sentosa Express, RWS8, express buses as well as other premium and niche bus services. If you’re unable to use the card to board Singapore’s basic public transport, you may return to the Cheers outlet where you purchased the card along with your proof of purchase, to seek for a replacement.

When the unlimited pass expires, you may choose to top it up via EZ-Link’s top-up channels to carry on using it for transport and retail purchases at any EZ-Link’s merchant acceptance points. You can also keep it as a souvenir! To find out the expiry date of the EZ-Link, please proceed to the Assisted Service Kiosk and Top-Up Kiosk in MRT premises.

You can call the EZ-Link hotline at 6496 8300. Operating hours are 8.00 am to 6.00 pm daily, except public holidays. Alternatively, you may email your enquiries or feedback to customerservice@ezlink.com.sg.